Thank you for visiting our online store! We hope we are able to provide you a pleasant shopping experience that is fuss-free and enjoyable as much as possible! Please take some time to read through our online store policy prior to making a purchase. Making a purchase indicates that you have acknowledged, understood, and agreed to adhere to the following store policy.
Upon check out, you will be able to choose from the below shipping methods:
- Home Delivery (11am-6pm)
- Home Delivery (6pm- onwards)
- Self-collection @ YACHT 21 Studio (1001 Jalan Bukit Merah #05-08 S159455)
Opening hours: 10am-7pm (Monday - Friday only)
- Self-collection @ Wheelock Place boutique (Monday - Sunday 11am - 9.30pm)
Preorders are open for our new-arrival items during a stipulated timeframe before stocks reach us. Basically, it gives a heads-up on our upcoming new arrivals & guarantees you a piece! Once arrived, they will be under 'New In'.
Arrival time for different items differs and are usually stated under the individual items. Normally the waiting time is 3 to 4 weeks.
For preorder items, there will strictly be no cash refunds. You will be notified once the items arrive and are processed for delivery.
DEFECT ITEMS /WRONG DELIVERY
For defect items, please indicate your order number, a snapshot of the defect and a detailed description within 14 days from the date of dispatch in the email.
For wrong delivery, please indicate your order number and the correct item code/size in the email.
Once we receive your email, we will get back to you as soon as we can to inform you if the item is exchangeable.
If the item you need is sold out, merchandise refund will be in the form of credit voucher with 60 days validity, non-extendable.
Exchange for a different size or different design is allowed for all items within 14 days from the date of dispatch. Do note that all exchanges are based on stock availability. Do keep a look out on the measurements provided by us on each product page before making a purchase. Kindly fill in the return/exchange form behind your invoice with your order number and preferred size. If the item you wish to exchange exceed the value of the items you are returning, an invoice will be issued to you via email and you will need to make payment for the top-up value.
If the stock is available, you will be notified and we will arrange a date & time with you to deliver the replacement piece for the exchange. However, if the stock/size is unavailable, merchandise refund will be in the form of credit voucher with 60 days validity, non-extendable.
All postage fees for item exchanges/return will be borne by the customer and must be mailed back with a mode of delivery that allows tracking. Exchanges/returns are not valid if the parcel does not reach us and YACHT 21 is not liable for lost mails sent via local normal postage. If you prefer to drop by our YACHT 21 studio for exchange or return, kindly email us to make an appointment before dropping by so we can make sure someone will be there to assist you.
ITEM DAMAGED AFTER WASHED
All of our merchandise will have washing instructions attached to it to educate our customers on the proper care for our merchandises. Kindly take note of the product care at the bottom of each product page. In the case of soaking or bleaching the apparel, which caused the damage, we will not be able to make a refund or do any exchange for you. We hope for your kind understanding.
FREQUENCY OF NEW ARRIVALS
BECOMING A YACHT 21 MEMBER
Privileges of YACHT 21 member:
- Enjoy 10% off regular-priced items for both online & retail stores
- Enjoy 20% off during birthday month
- Get invited to private launch events and get latest updates and promotion.
- Kindly note that brands on consignment are excluded from all discount promotion.
An email will be sent to you for confirmation and personal particulars to process your membership. Once it's approved, a member card will be mailed to you together with your orders in the parcel and an exclusive member promo code with no expiry date and unlimited usage will be sent to you to enjoy the 10% off. A birthday promo code of 20% off will also be sent to you on the first day of your birthday month.